FAQ’s for the Listing Concierge program

 

  •  Do I have to use the same package for all of my listings or can I choose different packages for different listings?
    You can choose any package for any listing. You decide which one to use depending on price, location, or what you need at the time. For your listings that you would like to create a more custom experience, you may want to utilize our marketing concierge services. The choice is yours.
  •  I know that the Listing Concierge package includes a basic flyer. What if I want to create custom flyers and brochures?
    If you would like a property flyer beyond the basic one provided in the Listing Concierge package you have two choices: You can work with one of our marketing concierges to create a custom marketing flyer, or you can customize the basic flyer yourself using ACE Design Studio.
  • Why do you need my Seller name and email address?
    Your Sellers will be sent an Online Sellers Report from ACE, a Marketview Alert from Realscout, and a copy of the Chalk Digital Ad. The reports and the ad will be sent on your behalf (you will be copied) and won’t look like it’s coming from Listing Concierge.
  • Can I split Just Listed & Just Sold postcards included in the Silver, Gold, & Platinum packages?
    Yes. In a Silver package example, you may choose to send 25 Just Listed cards to let the immediate neighbors know about the listing, but send an additional 50 Just Sold cards to a wider area once it sells.
  • Can I add Just Listed & Just Sold postcards to my order?
    Yes. Additional Just Listed & Just Sold postcard ordering has been added to all packages, you will pay an additional fee for extra postcards ordered.
  • Can I proof Just Listed & Just Sold postcards and the Just Listed email blast included in the Silver, Gold, & Platinum package before they are sent?
    No. Listing Concierge creates and sends the postcards and email blast out on your behalf and does not include an option for proofing.
  • What is the difference between Listing Concierge and using a Marketing Concierge? Listing Concierge has set offerings at set prices. All you have to do is click and go. Marketing Concierge is a higher level personal experience, where you and the marketing concierge work together to create custom marketing materials.
  • Does Listing Concierge post social media pieces on my behalf?
    It depends on what package you choose. Listing Concierge will upload and tag your Just Listed social media piece to your BHHS/F&R home office Facebook page. All levels of Listing Concierge create the Just Listed social posts.
  • For the Gold & Platinum Packages, how long does photography take?
    It is recommended to submit your order at least 5 business days before your listing goes active. This gives Showingtime+ (our photography vendor) and you the proper amount of time to coordinate the shoot with the Seller. We also need you to choose two preferred dates when submitting an order for a photoshoot.
  • Are there additional photography and interior video costs for larger listings?
    On all Gold and Platinum photography orders, for every 1,000 ft over 3,000 sq ft, there is an extra $50 fee for photography and $25 for interior video.
  • Is “virtual staging” available on photography orders?
    Yes, you can virtually stage any room and can choose from a variety of settings, including Contemporary, Industrial, Modern, and Traditional for an extra fee of $25 per edited picture.
  • Who uploads the photography for my listing?
    Once the photos, 3D tour, and 2D floorplan are completed, Showingtime+ will share to you to upload to the listing. You may also choose to let your Listing Concierge upload your 2D photography to your Bright account.
  • What happens if the listing does not sell?
    If your listing doesn’t sell, you will not be charged. You are only charged when the listing settles.